Please be honest!
We can take it.

We have the privilege of guiding our team through serving hundreds of cottages in a season.

Our primary cottage care specialists do their best to be on-site and inspecting each as thoroughly as possible. When covering thousands of square feet each season there's a chance we've missed a spot, and we try our best to make it right when we do.

​

Whether the feedback is positive or negative it gives us an opportunity to improve.
 

• If you're letting us know we've missed something it allows us to make it right, and guide our team's training regiment in ways to prevent it from happening again.
   

• If you're highlighting a job well done we can use that feedback to encourage our team and bolster the ways in which they're getting it right. 

​

All feedback is important feedback, but in case of a negative experience, it's important for us to receive the news A.S.A.P.  before the window of opportunity for us to make it right passes.

​

It's also important for negative feedback to include as much detail as possible so we can address it with our team and prevent it from recurring.

​

The form below allows for a few photos to be uploaded and a simple description to be included, but if the situation warrants it please don't hesitate to contact us at kacabacc@gmail.com, and we will do our best to help make it right as soon as possible.

We've also developed a downloadable rating rubric you can use as a guide in giving us feedback, so we're on the same page.
​